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FAQ's
ORDER QUESTIONS
What are the stages I have to go through to complete an order?
To complete an order you have to:
1. Upload the file you have created and saved
2. Finalise the order of the file you have uploaded through the shopping basket
I want to order the same product at x quantity. Do I have to repeat the order x times?
No, once you upload a product, at the shopping cart you put the quantity you wish in the corresponding field.
Do i have to create an account to make an order?
Yes, the first time you will upload a product you need to create an account. In your future orders, you use the information you provided (email and password).
Can i continue editing my project on another computer?
Yes. You can save the file to a usb stick. Install Myikona Publisher on the computer you want to work on and open the file.
I have made many orders. What will be the shipping cost ?
When you complete all your orders please send us an email listing all order numbers. This way we will be able to send all products in one parcel, thus minimise shipping costs.
Can I have invoice for a specific order? If yes, where do I insert the details?
You can indicate in the comments that you want an invoice. In the same field, enter your details (VAT, Tax Office, Profession etc.)
PRODUCT QUESTIONS
What are the differences between hard, soft and leather cover?
The hard cover is compact and rigid. It is also personalised, which means that you may design it as you wish.
The soft cover is 250gr/m2 paper of superior quality and its flexible. It is personalised as well.
The leatherette cover is compact and is invested with a color of your choice. The colors you can choose from are: Black, Red, Olive, Pink, Blue, White and Bordeaux-Byzantine. Unlike the other two, personalisation is not possible.
How many photos can an album contain?
There is no limit to the number of photos you may insert! It Depends on the number of pages and placeholders you added on your project.
What type of paper is used to print digital albums?
We use high quality Fuji Crystal Archive paper. This type of paper perfectly adapts to chemical prints and guarantees excellent results every time. If you have further questions on this matter, please contact us at [email protected]
Can I automatically change the type of cover to a photobook I've created?
No, due to different sizes. Images and design may be spoiled during conversion. However, you can contact Myikona’s graphic designer department to see if we can convert it.
Can I add my own image placeholders (templates)?
Yes. By right-clicking on the image placeholder and choosing “add to templates” software stores them so that they are available in the future. To choose more than one template, hold down shift key.
Since i designed a photobook in a certain dimension, can I change this dimension?
No, you need to start a new project
QUALITY AND IMAGE EDITING
Can I change my monitor display settings to fit your printing machines?
The color spectrum of a modern screen is larger than the spectrum of any printing machine. The chance to print exactly what you see on your screen is limited. Moreover, misconfigurations and wrong settings and amateur screens can lead to color appeal. However, you don’t have to worry since by applying few simple techniques we can approach fine printing results.
The brightness of the environment also affects the color perception. So imaging differences between two screens or printed colors are normal to exist.
Adjusting your screen settings as shown below will give you the best results:
Color Temperature: 5500 Kelvin
Gamma: 2,2
Illumination: about 120-160 cd / m2 (also depends on the natural light in the room) 160cd / m2 correspond to the illumination level at 500lx.
If you own a measuring device (photosphere meter) and a related calibration device, you may follow the software information you have.
If you do not have such device (which is the case for most customers), we recommend that you use the Contrast and Brightness settings from the following file:
Please open the image from the link with any image viewer and view the image in full screen.
Adjust the Brightness of your screen so that you can hardly see the first (left) of the four cycles, and you can barely distinguish the second one.
Your device, allows you to change the color temperature, contrast and brightness settings, and enter the following values.
How can I improve the brightness and quality of my images on Myikona Publisher
We suggest you to use the tool “enhance” to all of your images on Myikona Publisher. the tool is located to the right of your screen under the tab “options”. Settings are customised for the majority of images. On average, the “enhance” tool will improve the quality of your image.
A tool that can further improve the brightness, color or quality of your photos is the smart flash tool, smart color, smart balance, intelligent exposure & noise reduction. You can find these tools by double-clicking on each image you have placed into your project through Myikona Publisher
* Sometimes it is better not to use the “enhance” tool. For example, if you already used another image editing software and do not want to further modify the result of your image.
What is Automatic Image Enhancement (AIE)?
AIE adjusts the image quality of your photos. It will smooth mistakes and color problems and adjust the contrast and saturation of colors for best printing results. Its operation is completely automatic. The intensity of the adjustments is determined by the image resolution. Settings are customised for the majority of images. On average, AIE will improve image quality.
Only few times it is recommended not to use the AIE. For example, if you already use some image editing software and do not want to further modify the result of your image. In this case, please contact us at [email protected]
What is the best resolution for the images i insert to Myikona Publisher?
The resolution of your images should be based on 300 ppi (pixels per inch) relative to the size of your print layout. If your photos have a resolution greater than 300 ppi, Myikona Publisher software will automatically reduce it to 300 ppi.
If you change the size of your image in the layout or if you crop the image or enlarge it, the resolution will be adjusted accordingly.
An important tool to check the resolution of your images can be found in the menu located at the top and can be red, yellow or green. If you click on the image and the smiley is green, your image resolution is good enough and it will not reduce the quality when the product is printed. If the smiley is yellow, the resolution is ok but not perfect. If the smiley is red, please reduce your image size to increase the resolution and image quality to reach the yellow or green pattern.
Is it possible for the photos that will be printed to appear brighter on my screen?
Your images may appear brighter on the screen as most modern screens have back light technology. To avoid viewing your photos on the screen brighter than the primary file, please read the question & answer “Can I change my monitor display settings to fit your printing machines?”
What settings should my camera have to get the best quality results?
We strongly recommend that you take your photos to the maximum resolution your camera allows. The minimum resolution we recommend for some small frames is 1024 x 768. Please note that each camera is different, so read its manual to set it up correctly. For best results use cameras with at least 5 megapixels. In Myikona Publisher software, there is an indication of the quality of the photo in relation to the print size.
When I edit a photo in MyIkona Publisher do i affect the original file?
No, the software creates a copy of your photo within it, and it does not affect your original file.
COMMON ERRORS
How do I send a screenshot of error or feedback messages to your website?
You can do this by holding down the Ctrl button located at the bottom left of your keyboard and at the same time pressing the PrtSc button (located at the top of your keyboard next to the F12 button).
Then you should paste the file into a blank document by opening a Word file and pressing Ctrl and V at the same time. This will create a snapshot of your screen as you can see. You can then save the file and send it to us as an attachment through email .
Send a screenshot using OSX (Mac):
Command + Control + Shift + 3: Grabs a snapshot of your entire screen and saves it directly to your desktop. You may move it anywhere else afterwards.
My Mac does not allow me to download the software. It says I can only download it from the App Store, what can I do?
Please follow the link below to guide you on how to change the settings on your Mac so that you can download the software you do not find in the App Store.
http://support.apple.com/kb/HT5290
I cannot save the file on my computer due to "stream write error"
This is because there is not enough space on the hard disk that you are trying to save the file. You can empty space on that disc or store it in some other media (usb stick, external hard drive, etc.)
Uploading of the product suddenly stopped because of computer fault or connection problem. Should I start uploading again from the beginning?
No, uploading will continue from the point where it was stopped as all previous pages were already stored on the Myikona server!
I cannot find the file I saved on my computer.
Please, search for .dtp files by entering * .dtp in the search field.
I cannot upload the product I created or update software
Firstly, check if you are connected to the internet. Then, look at the firewall settings on your computer. If Myikona Publisher software is blocked from having access to internet, change this setting.
I did not receive a confirmation email for the order I just finalised.
Usually emails arrive in seconds after the completion of your order. However on rare occasions it may be delayed to reach your inbox. If you don’t receive the email within a few minutes, check the email account information you have entered into your MyIkona account through the shopping cart. Also check the capacity of your inbox as well as the spam folders.
I did not find a solution to my problem on this page. What can I do now?
If you have not found an answer to your question here, please read the User Guide. If you still have questions, fill out the form in the Contact form.